Service Agreements

Service matters

Peace of mind: Better control over maintenance costs, more uptime, and access to predictive maintenance and technical support are crucial in this fast-changing business landscape. A customized multi-year service agreement (MYA) from Jenbacher Services can help reduce your business uncertainty. With a global network of experienced technicians from Jenbacher Services and our authorized distributors, INNIO Group – your Jenbacher system’s original equipment manufacturer (OEM) – partners with you to provide the maintenance services you need, when you need them.

Interested? We’ll connect with you. For optimal performance, Jenbacher Services has your power plant covered.

Why the OEM?

Smart operations, with ease

We proactively team up with you to plan ahead for your next service event. With an MYA, you get a tailored service agreement that complements your capabilities with our strengths in maintenance, overhauls, and technical support. These packages help you keep your plant running smoothly at top performance levels and, depending on the package you choose, can even enhance your investment over time. Our continuous monitoring and Technical Support, offered through our digital myplant Performance platform, gives you even more advantages throughout your equipment’s life cycle.

The OEM service agreement advantages

More predictable operating costs

Increased uptime with a maintenance schedule aligned to your business planning

Quick and efficient support by our certified field technicians and worldwide parts distribution network

Quality you can count on with harmonized components and original tools

Our portfolio

The support you want

Tailored to your needs, our MYAs are built on two basic service agreement packages:

Contractual service agreement (CSA)

This package is best if you want to focus purely on your core business and require high availability with comprehensive service coverage and technical support.

Material stream agreement (MSA)

This package is best if you have in-house Jenbacher-certified service technicians and want attractively priced – and timely – available parts packages.

MYA product comparison

MSA

— Planned parts

CSA

Planned and unplanned

— 24/7/365 contact center
— Remote services
— Guaranteed reaction times
— Unplanned repairs and parts
— Planned maintenance and minor overhaul
— Upgrade parts
— On-site support

CSA

Planned

— 24/7/365 contact center
— Remote services
— Guaranteed reaction times
— On-site support
— Planned maintenance and minor overhaul
— Upgrade parts

Resources & Downloads

Service Agreements

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Category:

Brochures

Consult an expert

Send us a message and we’ll contact you to start the conversation.

Whether your business is looking for onsite power solutions, access to electricity, decreased energy costs, or even to sell electricity back to your local grid/consumers, Jenbacher regional experts can advise you on which solution makes the most sense for you.