Maintenance

Service matters

Reliable expertise: In today’s dynamic environment, your energy systems must operate at high performance and efficiency levels while complying with all regulations. With our strong global network of experienced Jenbacher Services technicians, including our technical remote support team across ~100 countries, INNIO Group – your Jenbacher system’s original equipment manufacturer (OEM) – partners with you to provide the maintenance services you need, when you need them.

Interested? We’ll connect with you. For optimal performance, Jenbacher Services has your power plant covered.

Why the OEM?

We make a difference

When you combine a team of skilled, certified technicians, all working with original parts and tools, with a strong digital platform for engine monitoring and remote control, you get high-quality maintenance solutions that set new standards for your equipment. And, with several hundred thousand customer touchpoints annually, our Jenbacher Services team is always learning as we develop new ways to better meet your needs.

Your OEM maintenance advantages

Reliable and premium service through original tools and exceptional quality standards

24/7/365 contact center availability to support your needs

Immediate support with digital remote access for data-based insights

Cost and worktime efficiency from our combination of experts, full-scope maintenance portfolio, and original parts and tools

Safety assurance with OEM-trained technicians and quality-checked original tools

Our portfolio

Solutions that meet your individual needs

In addition to developing innovative Jenbacher energy systems, INNIO Group offers you a maintenance portfolio that covers the entire lifespan of your plant.

Field Services experts globally

With their deep technical knowledge about all Jenbacher engine models, our Field Services network can anticipate and perform the needed steps to help keep your energy system running at optimal availability and reliability throughout its lifespan. Plus, the team is continuously learning to support the growing complexity of your power plant operations.

Technical Support: > 50%¹ of Jenbacher cases solved remotely

Our highly experienced and qualified Technical Support experts are available around the globe. Covering multiple languages, they are ready when you need them on site or remotely via our 24/7/365 contact centers. Plus, they are aided by the data and analysis from our myplant Performance software.

OEM tooling: the best fit

Having the right tools in place can make the difference. Designed for various applications, and based on high-quality standards, our Jenbacher OEM tools perfectly harmonize with our engine specifications and display outstanding performance in field trials.

OEM maintenance: a circular approach

Staying within our recommended maintenance schedule allows you to opt for an additional life cycle when your equipment comes to the end of its original life. Our wide-ranging portfolio of Remanufacturing solutions and reUp products offers you a circular way to optimize resources and materials.

OEM expert maintenance for your Jenbacher plant's lifespan

Other services to consider:

Service agreements for more predictable life-cycle costs
Optional upgrades for even better performance, reliability, and engine life

The economic value you gain

Jenbacher maintenance pays off

With Jenbacher Services, you gain economically. In addition to our field technicians, you can build even more support by installing remote diagnostics and working with our Technical Support team. Consider:

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Consult an expert

Send us a message and we’ll contact you to start the conversation.

Whether your business is looking for onsite power solutions, access to electricity, decreased energy costs, or even to sell electricity back to your local grid/consumers, Jenbacher regional experts can advise you on which solution makes the most sense for you.

¹The number refers to connected Jenbacher engines.